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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Donna Carrier

February 24, 2023

5  out of  5 rating by Donna Carrier
"Very easy process and they were extremely helpful in the office. I will continue to use them from my insurance needs moving forward. One of the better experiences I have encountered dealing with an insurance company."

Peggy Tiedemann

February 11, 2023

5  out of  5 rating by Peggy Tiedemann
"The staff is knowledgeable, helpful, and friendly. They took the time to explain our options to be sure we were making the best decisions. Highly recommend!"

Ryan Bromberger

February 9, 2023

5  out of  5 rating by Ryan Bromberger
"Hands down one of the best State Farm Agents I’ve ever dealt with. Great customer service and they always go above and beyond to make sure my family is covered properly"

Gary Zarate

January 26, 2023

5  out of  5 rating by Gary Zarate
"I have been with Mitch Essert for many, many years and they have never disappointed me in their service. Everyone there is very professional and they go out of their way to help no matter if the problem is small or large, they have always been there to help me and the policies I have with them are the lowest I have found. I would highly recommend Mitch Essert as your State Farm agent"

Susan Wilson

January 23, 2023

5  out of  5 rating by Susan Wilson
"I contacted their office on a Friday afternoon with a concern regarding my existing office building policy. Even though it was a Friday afternoon and Mr. Essert wasn't in the office, they took down my concern and contacted him and addressed it quickly, so that I wouldn't have to worry about it over the weekend. In today's world concern for the well being of a client or customer is often a thing of the past. To the contrary they took it to a higher level and I can't say enough about their professionalism and customer service."

Troy Tutor

January 20, 2023

5  out of  5 rating by Troy Tutor
"The staff is friendly, extremely helpful, and professional."

Phyllis Hamilton

January 12, 2023

5  out of  5 rating by Phyllis Hamilton
"Our family has been with Mitch Essert State Farm for more than 40 years. Kelly feels like family with their attentive, caring service. The staff is always able to answer my questions or get the answer quickly. Always available, just a phone call away. So refreshing to be a name and not a number. Here's to many more years with State Farm!"

Celeste Breitwiser

December 1, 2022

5  out of  5 rating by Celeste Breitwiser
"We have been clients of Mitch Essert's for more than 20 years and recommend his office to family and friends. We can count on him and everyone in his office to assist us when needed. They go above and beyond to provide amazing customer service. Recently while making an update to one of our policies, Ginger noticed a mistake that had been made several years earlier. She had the home office correct and we received some money back!"

Suzanne Dickneite

December 1, 2022

5  out of  5 rating by Suzanne Dickneite
"Excellent customer service! Prompt responses. Ginger was professional and friendly."

Nick Ross (SatanSpawn)

December 1, 2022

5  out of  5 rating by Nick Ross (SatanSpawn)
"My wife and I use Mitch and his staff for all of our insurance needs and I don't have a single negative thing to say. Prompt, attentive, informative, efficient, and most of all, friendly service since day one. Color me grateful that my insurance policies are something I'll never have to worry about!"

Julia Ross

December 1, 2022

5  out of  5 rating by Julia Ross
"Mitch Essert is an amazing agent! Him and his staff are personable, always so friendly and very helpful. I have been a policy holder for many years and I wouldn’t go anywhere else!"

Joanna Vogt

November 30, 2022

5  out of  5 rating by Joanna Vogt
"Very prompt and friendly service. Definitely would recommend this office for all of your insurance needs."

Ashley Gee

November 11, 2022

5  out of  5 rating by Ashley Gee
"I enjoy being a state farm client. They work so well with me and my family. I love that they remind us to add our mileage for our drive safe and save! Highly recommend! Such a great staff and so helpful!"

shaun williamson

November 9, 2022

5  out of  5 rating by shaun williamson
"Love State Farm in Columbia IL, Mitch has been very helpful to work with. Highly Recommend!!!"

Sharon Gruenewald

November 3, 2022

5  out of  5 rating by Sharon Gruenewald
"We have been customers of Mitch Essert for 25 years. Mitch & his staff always make us feel like a priority. They are polite & always go above & beyond to give us an excellent experience."

Ry Weise

October 24, 2022

5  out of  5 rating by Ry Weise
"I have been a long time customer of this office! Great to work with and very responsive to requests! Thanks for providing the exceptional level of service that you do!"

Jon Ervin

October 7, 2022

5  out of  5 rating by Jon Ervin
"Worked with Tami to set up a new home and auto policy. She made it incredibly easy to figure out the best options for us. Really appreciated her transparency in pricing and patience with all of my questions. Would recommend to anyone"

Carol Ellerman

September 16, 2022

5  out of  5 rating by Carol Ellerman
"I called Mitch Essert's State Farm office and spoke with Tammy about a rock hitting my windshield. She was extremely helpful and put me in touch with Glass America to get the windshield replaced. I was impressed with the timeliness of the service and Tammy's friendliness. I would recommend Mitch Essert and his office staff to anyone looking for the best insurance service available."


May 19, 2022

5  out of  5 rating by OldMacGuy
"I have been a State Farm customer for over 30 years, and a client of this agency for more than 10 years now, and I am just delighted with the service I receive from Mitch Essert and his team. They insure my home, cars, boat and more. Everyone is friendly, helpful and very professional. I really feel they take good care of my insurance needs."

David Gower

May 12, 2022

5  out of  5 rating by David Gower
"Always impressed with the quick response I get from my agent here Tami York. And they save me money as well!"

Dawn Harrington

April 7, 2022

5  out of  5 rating by Dawn Harrington
"Great staff with good customer service. They are always willing to help you with whatever insurance needs you have."

Erica Noski

March 25, 2022

5  out of  5 rating by Erica Noski
"Always extremely helpful! Been a client for over 30 years &'will continue to use this office for my insurance needs!"

lisa wright

March 17, 2022

5  out of  5 rating by lisa wright
"I really needed insurance replacement cards as I could not find mine. All I had to do was email Tami, who within seconds had emailed me cards as well as sent hardcopy by mail. That is "AWESOME" Customer Service!!! 😊"

Nikki Edwards

January 25, 2022

5  out of  5 rating by Nikki Edwards
"Tammy is awesome and super helpful. Every time I'm in there everyone is always nice and helpful. Highly recommend this office!"

Edward Wilson

August 23, 2021

5  out of  5 rating by Edward Wilson
"Always quick to help with anything I need. Super responsive and easy to work with. Kelly in particular, is always on top of her game and it's a pleasure working with her."